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2. What's This India Business?- Offshoring, Outsourcing, and the Global Services Revolution

   What's This India Business?

   Offshoring, Outsourcing, and the Global Services Revolution:
   • Book by Paul Davies.
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11. Start Your Own Computer Business- Building a Successful PC Repair and Service Business by Supporting Customers and Managing Money

    Start Your Own Computer Business

    Building a Successful PC Repair and Service Business by Supporting Customers and Managing Money:
    • Book by Morris Rosenthal.
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    How To Market, Advertise And Promote Your Business Or Service In A Small Town

    • Book by Thomas C. Egelhoff.
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    Start Your Own Senior Services Business (Start Your Own )

• Book by Jacquelyn Lynn and Charlene Davis.

What's This India Business?- Offshoring, Outsourcing, and the Global Services Revolution

What's This India Business?

Offshoring, Outsourcing, and the Global Services Revolution:

• Review:: 'Davies has good arguments Mr Paul Davies gives a good assessment of my country. His guide to cultural do's and dont's is spot on. No Indian should quarrel with those. He also does not hide the many problems in Indian society, as he talks about the benefits of offshoring to Westerners. On offshoring, I hope you will seriously consider his assessment that this trend will continue and grow. Americans might be undrstandably uneasy about their jobs. But they never seem to question how natural it is that Hollywood should dominate the world film industry, and that their chipmakers and software firms do also in those industries. To Indians, the U.S. still has immense strengths in technology.
• Review:: 'Lonely Planet for CIOs English is not my first language (even though I scored 720 in my SAT verbal), but I still must say I feel there is an undertone in this book of how on earth did we lose the Raj. There is a grudging acknowledgment of India's excellence but as a fait accompli rather than to understand the organic strengths of India, interrupted for what in its long history, was a short 150-year spell of playing host to the Burra Sahib. An interesting work as a handbook of the hows and whats of this undeniably violent element of globalization. Like a Lonely Planet for CIOs. In other words, interesting, but not good for those seeking the whys - in India and abroad. By far, I prefer Rising Elephant, by Ashutosh Sheshabalaya. This goes to the core of what India was, could have been, and in case we forget, is becoming. And what this means (and could mean) for the West. Do not forget to note his dedication note. Grandparents Rai Bahadur and a university professor. Parents educated in Oxford, Harvard, Columbia. A different perspective from an Indian aristocrat, but married I believe from the name, to a European or American (and also part of a local motorcycling band in Europe). In other words, hard to place. Maybe the Burra Sahibs should speak with him. But my feeling is this is a good book for Western CEOs, but all Indians (and Western IT workers) would understand more if they read Rising Elephant.
• Review:: 'Read your reviews carefully Notice that almost all the negative reviews of this book do not actually review the book, but go off on a personal rant about something else. Davies' book is terrifically well-written and clear. The first section deals with the hard business aspects of outsourcing to India. The middle is an informative and very amusingly candid explanation of Indian culture and business manners that I would recommend to cultural trainers as well as to business people. The third portion of the book explains more business considerations. Contrary to what you might think from some of the non-review reviews, Davies does do a good job explaining what can go wrong when outsourcing corporate functions to India, and he encourages scepticism and close monitoring throughout the process. While he tells a lot of success stories, any alert person reading the book will also come away knowing that failure is possible and how it may be prevented. He does deal to some degree with the ethics of the whole issue, but from the point of view of someone who considers the whole outsourcing trend to be inevitable. I would highly recommend this to anyone interested in the issue of Indian outsourcing, even if, like me, you have no part in it.
• Review:: 'Complete with pungent anecdotes This next decade will certainly see an extraordinary and painful reorganization of the social, cultural and economic orders, first because of the increasing free movement of labor across borders, and secondly, and much harder to manage, the free movement of work via telecommunications and information technology. Both create both new hopes and significant disruptions in the populations affected and the organizations that conduct them. Paul Davies, now MD of a consultancy for Onshore-Offshore, previously was responsible for transferring business processes to Unisys India. The fact that working for the Indian part of the organization is currently spoken of in Unisys in the USA as "joining the dark side" is a good indicator of the pain in this process. What's This India Business? is about two things. Firstly, it unabashedly advocates offshoring as not only a given, but as a evolutionary inevitability for successful enterprises in the now and future global economy. Secondly, it is about India and its business culture, currently the outstanding example of the global trend to offshoring work in the service sector. As Davies puts it in his introduction, his book aims to help the reader "comprehend the scale of the change and what India can do for your business" and to help the reader be more on a par with the more extensive knowledge that his or her Indian counterpart is likely to have of Western business people and practices. Davies starts with the basics of Indian economy, history and geography, what the business traveler can expect to find there. He follows this with a picture of the educational level of the people he or she will deal with. This is followed by a "primer of offshoring," spelling out which business functions are suitable for offshoring and how one can to do this as safely as possible. Given the high failure rate of outsourcing projects, this is much needed advice. The focus then turns to India's role in the services revolution and the advantages which widespread English language competence and engineering education have given it in the IT marketplace. He answers questions about how one should approach this resource, align objectives, and structure relationships to do business together. The second part of the book is a well-focused cultural briefing that concerns itself with what the eager entrepreneur is faced with having set foot in India. Like one who learns a foreign language to the point of being able to share humor and take pleasure in foreign company, Davies has learned to enjoy the differences and convert irritation into delight. Insights are shored by pungent anecdotes largely from the author's first-hand experiences. That being said, whatever the author's personal successes in navigating the Indian business environment-and they appear considerable-this section tends to drift into imperially British wit, full of off-the-cuff judgments at the expense of Indian culture. While Brits may snigger at and lampoon the things that don't work or work for them in Indian culture, this is at the expense of the host culture, and appears arrogant and somewhat off-putting to this reader. One only has to think of Peter Mayle whose Year In Provence and subsequent books regale British tourists and attract settlers with while leaving a trail of resentiment locally. Once surviving on the ground in India, it is decision time. A solid cost-benefit analysis is needed and Davies stimulates the process of preparing a business plan that fits this new environment and the particular risks it brings to the business arrangement. Chapter 12 carefully explores the rhythm of Indian style negotiation and provides valuable insights both into the processes one may encounter and into the need to control ones impulses when entering into the local rhythm of give and take. This negotiation does not end with the decision to hire or partner with an Indian firm. The following chapters are about how to manage in order to get the results you need from the arrangement, and how to leverage the advantages your Indian collaborators can bring to you, even opening doors in the Indian market itself. Most of us have already been consciously or unconsciously impacted by the services we receive from offshore agents of the many companies we deal with. Recently I had the occasion to ask for customer service for a crisis with my laptop software while I was working in Europe. Idled by the situation, I waited for the better part of the business day be able to connect the supplier during their posted Silicon Valley office hours-8:00AM to 6:00PM PST, only to speak to a Mumbai technical support professional on night shift. Not only did the US company try to dissimulate its offshoring activity, but it could have easily have offered better service hours to their customers given their multiple service locations. In a final chapter on "Corporate Social Responsibility" Davies identifies some of the public relations risks and a few of ethical dimensions that offshoring is bringing about both in the home workforce as well as in the society of the offshore workforce. There are some suggestions but few solutions to the disturbing social disruptions that are now beginning to surface. Perhaps the directness of What's This India Business? will serve not only as a handbook to offshoring to India, but as a wake-up call to reflective readers to the fact that few practical suggestions are being offered to help us cope with the social impact of what seems to the new economic offshoring imperative for Western enterprises. The energy of the new economic giants, India and China, will not be repressed. We all need better theories for managing our human planet than the worn version of Darwinian selection that seems to be capital's anachronistic mode of thinking.
• Review:: 'Not what it promises to be I read this book as my intro. to out sourcing. Davies is a good salesman. After further research we hired an Indian firm to do our accounting (including payroll), our customer service and some programming functions. Things went bad from the start. The call center people were incompetent, our payroll was wrong five months out of six, and the programming was full of errors. Than there were the anti-offshoring nuts who kept calling in bomb threats and sent me emails loaded with viruses. We finally gave up and brought everything back home. Too bad we had to lose half our customers to learn our lesson. You get what you pay for after all.

• Similar books:
• Offshore Outsourcing- Business Models, ROI and Best Practices
• Offshore Outsourcing- Path To New Efficiencies In It And Business Processes
• The Black Book of Outsourcing- How to Manage the Changes, Challenges, and Opportunities
• Doing Business in India
• The Outsourcing Revolution- Why It Makes Sense and How to Do It Right

Start Your Own Computer Business- Building a Successful PC Repair and Service Business by Supporting Customers and Managing Money

Start Your Own Computer Business

Building a Successful PC Repair and Service Business by Supporting Customers and Managing Money:

• Review:: 'Overall good book, useful information. I liked the book. From a small pc builder's viewpoint, a hard part in getting started is in finding REAL wholesaler sources. (Not middlemen who get in the way and jack up one's final costs). The book mentioned a website called the Reseller's source kit. ( www.rs-kit.com). It is a "subscription only" site (to gain access to the vendor's). But, they also offer a free newsletter. I joined the site and while it had interesting newsletters and informative details about the "small-biz-owner-pc-shop" business. I was not blown away by any great pricing, on OEM software, or on hardware. [So the idea of finding cheap hardware and software, then build a pc for cheap,WHILE making a reasonable ($100+) profit, very quickly vanished] The small biz owner that deals with PC's has to think NICHE! There's not enough money to be made in marketing of pc's directly to consumers. Maybe $100 per pc, a big MAYBE! One NICHE could be after-the-sale "services". - Training on software apps, - peripherals training (i.e. video editing), - remote data backup services (offsite disaster recovery) - or other services. If nothing else, it is an eye opening book into what is involved in running this type of business. In today's world, I think a small pc retail business would be very hard pressed to compete against someone like Dell ,head to head. Only on price. The giant pc makers have volume purchasing on their side and inexpensive overseas tech support personnel on call. But if you think "computer Consultant" and find a niche area to specialize in, there is money to be made. Especially if you can solve problems in person, if needed. Examples: - Performing a disaster recovery after a hard drive crash, - re-configuring a specialized software application to get it to work again - removing mal-ware and/or virus' and reloading the OS. Just my 02 cents.
• Review:: 'Great book for the novice.. I love this book and the yahoo group computerbusiness. The author has taken the time to include quite a bit of information on items that are not generally considered when starting a business. Some examples are The type of business to open (i.e. repair service, retail store front, or working as a contractor). I now know I should probably open as a Sole Proprietor rather than incorporating my business. The Yahoo group has been very very useful also. I check the boards on a daily basis. Bottomline, If you are considering your own computer business, you should read this book first. It definatley helped me get my ducks in a row. Thanks Morris. Can't wait for the update...
• Review:: 'Start Your Own Computer Business: Building a Successful PC Repair and Service Business To the point. No BS book
• Review:: 'Start Your Own Computer Business, but read this book 1st Not written like a get rich quick infomercial, but more like a reality check. What I have learned from experience in the computer business. I could have obtained easily by reading this book first.
• Review:: 'MORE DETAIL ON BUSINESS SIDE OF THINGS Good book for starting a business. Should give more detail and elaborate on business aspects of small business...

• Similar books:
• Computer Repair With Diagnostic Flowcharts- Troubleshooting PC Hardware Problems from Boot Failure to Poor Performance
• Getting Started in Computer Consulting
• PC Repair Bench Book
• Upgrading and Repairing PCs (16th Edition)
• Upgrading and Repairing PCs (17th Edition)